SeasonalJobs.dol.gov

Job Description

Full Time:

Yes

Number of Workers Requested:

14

Job Duties:

*RFI Response Upon guests' arrival, the Front Desk Agents will collect luggage claim checks that were given to guests by the ferry company. The Front Desk Agents will then take the luggage tags, attach it to a Service Desk tag, and write the guest's name, guest room number, and the employee's initials on the tag. The Front Desk Agent will inform the guests that their luggage may take up to three (3) hours to arrive at their room. The Front Desk Agent will then place the incoming luggage tags at the Front Desk where the tags are then retrieved and taken to the Service Desk to be processed by the bellhop team. Front Desk Agents will also answer guest questions regarding luggage transport, such as the timeline of the luggage arrival to the guests' room, and will issue cards to guests with the departure information for luggage. If additional information is needed on luggage, the Front Desk Agent will provide directions to the Service Desk where the guest can inquire on their own. Front Desk Agents do not physically handle the luggage. *Original Front Desk Agents will be responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, answering the phones and directing calls appropriately, greeting members and guests, assisting with reservations and luggage, distributing hotel information and schedules, collecting and sorting the mail on a daily basis, contacting housekeeping or maintenance staff when guests report problems, checking guests in and out of guest rooms, issuing room keys and escort instructions to bellhops, posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers, keeping records of room availability and guests' accounts, manually or using computers, recording guest comments or complaints, reconciling, investigating, and resolving all guest accounts, including verifying the accuracy of the accounts and balancing charges and revenues, and conducting nightly audits. Schedule: 40 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00AM – 3:00PM, 10:00AM – 6:00PM, or 3:00PM – 11:00PM. Shift hours may vary. Please see attached job description for additional information.

Job Classification:

43-4081.00 - Hotel, Motel, and Resort Desk Clerks

Job Requirements

Experience Required:

Yes

Months of Experience Required:

3

Special Requirements:

The Petitioner will consider for employment any person who possesses at least three (3) months of guest service experience at a high-end hotel, resort, or private club.

Number of Hours Per Week:

40

Work Schedule (Start/End time):

7:00 A.M. - 3:00 P.M.

Employer Information

Trade Name/Doing Business As:

Grand Hotel, Bicycle Street Inn, and Mackinac Island Bike Shop

Company Name:

DHC MI Holdings LLC

Location:

Atlanta, GA 30346

Worksite

Address:

286 Grand Avenue, Mackinac Island, MI 49757

Job Order Details

ETA Case Number:

H-400-26001-524344

Multiple Worksites:

Yes

Additional Wage Information:

Wage: $15.60 - $20.60 per hour, paid bi-weekly. See job description for more detail.

Date Posted:

3/6/2026

Piece Rate Offer

$0.00

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