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Job Description

Full Time:

Yes

Number of Workers Requested:

2

Job Duties:

Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assisting all spa guests with the utmost professionalism. Assists guests with booking appointments, and with checking in and out of the spa during their visit. Helps keep the spa clean and organized at all times. Provides guests with memorable and exceptional spa experiences, and ensures that necessary par levels are maintained in all areas of spa inventories; Project a professional attitude, demeanor and appearance at all times; High level of teamwork, interaction and communication with others in division and Resort; Handle multi-tasked functions at the same time, and work well under pressure without jeopardizing the quality of the guest experience; Handle cash transactions and maintain a cash bank at appropriate balance; Listen attentively to gather accurate information and use that information to enhance customer satisfaction; Process all spa reservations accurately and efficiently; Meet, greet and serve spa guests both on the phone and in person; Ensure a seamless check in and check out experience for all Spa guests and members; Maintain cleanliness of the Spa including spot cleaning and communicating jobs to housekeeping when necessary; Must be able to assist in all areas of the spa when needed; Must be willing to educate the guest in the area of health enhancement and wellness and sell related retail products; Know the name, purpose, benefit, procedure and cost of every product sold in the Spa; Report all guest/member complaints or suggestions immediately to Spa Management; Maintain assigned station and equipment in working order; Inventory supplies as needed; Order Alcohol beverages per guest needs and deliver them to the guest.

Job Classification:

39-3091.00 - Amusement and Recreation Attendants

Job Requirements

Experience Required:

No

Special Requirements:

The specific days and hours of work will vary depending on scheduling and the level of business at the resort but will generally be 5 days per week with rotating days off. This position will generally work one of the following shifts: 8am-4pm; 9am-6pm; 11am-7pm; 1pm-9pm approximately 40 hours per week with some overtime. The business is open 7 days per week and weekend and holiday work will be required.

Number of Hours Per Week:

40

Work Schedule (Start/End time):

8:00 A.M. - 4:00 P.M.

Employer Information

Company Name:

GRAND TRAVERSE RESORT AND SPA, LLC

Location:

Acme, MI 49610

Worksite

Address:

100 Grand Traverse Village Blvd, Acme, MI 49610

Job Order Details

ETA Case Number:

H-400-24002-605819

Multiple Worksites:

No

Additional Wage Information:

Raises and bonuses available based on performance or length of service with the employer.

Date Posted:

1/30/2024

Piece Rate Offer

$0.00

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