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Job Description

Full Time:

Yes

Number of Workers Requested:

15

Job Duties:

Work and function as the face of Torch Lake Café and represent our brand at all times. Create a positive, enjoyable, and memorable experience for each customer. Provide exceptional service and experience to customers with excellence, friendliness, and experience Maintain a customer focus while performing duties and ensure each customer feels welcome, important, comfortable, and relaxed. Smile and make eye contact with customers. Monitor entrance for new customers Learn the names of and personally recognize and acknowledge our regular customers Arrive to work in a neat and presentable manner Ensure the restaurant (including the porch and outside area) is clean and presentable. At the beginning of each shift, FOH Support Staff must check and ensure that trash and other disposable items are removed from guest areas. Know the restaurant’s menus and be able to answer questions and suggest items based on the needs of each customer Assist customers with food and beverage selections by offering suggestions, identifying wines, explaining the features of each dish, and answering any food prep questions. Learn and effectively use the POS system Maintain table settings by clearing courses as completed, replenishing utensils, side plates, condiments, etc. as necessary. Keep non-alcoholic beverages refilled and offer additional beverages before glass is empty Know wines, be familiar with proper wine service and selection, and be comfortable opening and pouring wine tableside Ensure correct food is served to each customer, paying close attention to details Work closely with BOH (back of the house) Support Staff to ensure the best customer experience Help other support staff when available, always working as a team with all staff Promptly address any customer service issues, informing FOH Manager of any potential issues immediately Close out each table by delivering bill, accepting payment, returning change or credit card slip to the customer, and thanking them and inviting them to return. Efficiently use time and not socialize while clocked in Responsible for the cleanliness and organization of server stations and the dining room(s) Clean anything that needs to be cleaned Perform all opening and closing duties to ensure duties to ensure cleanliness and smooth operation of restaurant Follow safe food handling procedures Be punctual for all scheduled shifts and be available to work weekends, holidays and nights Attend schedule staff meetings Assist staff with other duties as needed Approach tasks and deadlines with focus, a sense of urgency, and attention to detail Be accountable and demonstrate honest and ethical behavior at all times Show respect and sensitivity for diverse employee and customer base Safeguard sensitive, private, and confidential customer, employee, and company information Report any employee, customer, or equipment problems to FOH Manager in a timely and constructive manner Maintain a friendly personality and positive attitude Be flexible and open to change Work efficiently and well with others Demonstrate strong communication and organization skills with keen attention to detail Follow directions and be able to work unsupervised Possess high personal hygiene standards Demonstrate ability to work under pressure and resolve conflict Be able and available to work long hours/days Be able to work on your feet for long periods of time Be able to frequently and safely lift and easily maneuver trays weighing up to 25 pounds;

Job Classification:

35-3031.00 - Waiters and Waitresses

Job Requirements

Experience Required:

No

Special Requirements:

Minimum requirements: Must be a minimum of 18 years of age

Number of Hours Per Week:

40

Work Schedule (Start/End time):

8:00 A.M. - 4:00 P.M.

Employer Information

Trade Name/Doing Business As:

Torch Lake Café

Company Name:

T L Partners, LLC

Location:

Central Lake, MI 49622

Worksite

Address:

4990 US 31 N, Central Lake, MI 49622

Job Order Details

ETA Case Number:

H-400-24003-611922

Multiple Worksites:

No

Date Posted:

2/14/2024

Piece Rate Offer

$0.00

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