SeasonalJobs.dol.gov

Job Description

Full Time:

Yes

Number of Workers Requested:

3

Job Duties:

This position educates and entices callers into booking a reservation while matching the callers needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone ; Attend GTRS Orientation and Guest Relation classes.; Accurately book reservations in the computer, inputting correct departmental codes.; Answer phone calls promptly and professionally.; Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available.; Know/Understand all special promotions, packages, and rates.; Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department; Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures.; Typing, filing, and other clerical duties pertaining to the Reservations Department; Attend GTRS Orientation and Guest Relation classes.; Maintain an up-to-date information book and email; Report any unusual requests and disgruntled guests to manager.

Job Classification:

43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks

Job Requirements

Experience Required:

No

Special Requirements:

Maintain professional appearance and proper uniform based upon Grand Traverse Resort and Spa policies and/or standards. The specific days and hours of work will vary depending on scheduling and the level of business at the resort but will generally be 5 days per week with rotating days off. This position will generally work one of the following shifts: 9-5pm; 12pm-8pm approximately 40 hours per week with some overtime. The business is open 7 days per week and weekend and holiday work will be required.

Number of Hours Per Week:

40

Work Schedule (Start/End time):

9:00 A.M. - 5:00 P.M.

Employer Information

Company Name:

GRAND TRAVERSE RESORT AND SPA, LLC

Location:

Acme, MI 49610

Worksite

Address:

100 Grand Traverse Village Blvd, Acme, MI 49610

Job Order Details

ETA Case Number:

H-400-25001-580762

Multiple Worksites:

No

Additional Wage Information:

Raises and bonuses available based on performance or length of service with the employer.

Date Posted:

1/16/2025

Piece Rate Offer

$0.00

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