SeasonalJobs.dol.gov

Job Description

Full Time:

Yes

Number of Workers Requested:

2

Job Duties:

***RFI Response*** Breakfast Preparations: Guest Service Agents will be responsible for preparing batches of overnight oats by mixing oats and liquid together and dishing into individual portion cups, slicing bread, defrosting and warming up premade quiche, and boiling eggs to be served at breakfast. Guest Service Agents will use the following equipment to assist with breakfast preparations: knives, bowls, oven, and stove. Lobby Store Assistance: Guest Service Agents will be responsible for completing guest purchases from the curated gift shop (located in the lobby) using the Petitioner's point of sale system. Purchases can be made via card, gift certificate, or cash; therefore, Guest Service Agents will operate a cash drawer, card reader, and computer to complete customer purchases. ***Original Duties*** Guest Service Agents will be responsible for effectively executing reservation sales, handling all guest accounts efficiently and accurately, assisting in all phases of guest experience, such as check-in, check-out, payment, problem resolution, and special requests, welcoming guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette, keeping accurate cash balances for assigned cash drawer, answering and transferring calls in timely and courteous fashion, managing all aspects of the reservations process (process room reservations, secure deposit and send confirmation), managing reservations email account by replying to e-mail correspondence in a timely, courteous, and professional manner and processing e-mail requests/reservations accordingly, checking room availability and housekeeping/maintenance status, ensuring against overbooking, ensuring that guests are provided an inspected room, maintaining full knowledge of all room types, features, locations, rates, amenities, local attractions, business, and locations of interest, verifying accuracy of information in property management system by entering data correctly and checking daily arrivals, handling all guest inquiries, requests and complaints, confirming guest needs have been met, alerting manager on duty to any unresolved complaints in a timely manner, familiarizing oneself with emergency procedures, reviewing daily activities and groups, communicating details with co-workers and guests as needed, directing traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/ lounge guests, and visitors, performing daily reporting requirements such as daily audits of arrivals and departures (for departures, checking that there is no balance due and following up with customers if there is a balance; for arrivals, checking for any VIP guests, special needs, or special occasions) and adding special amenities to rooms based on the audits, such as welcome notes and gifts for the guest that the hotel keeps on hand, ensuring transfer of information from shift to shift at the Front Desk, keeping adequate inventory of front desk and guest supplies available at all times and communicating shortages as necessary, prepping, defrosting, and heating up foods for breakfast, setting up cookies, wine, and coffee in the lobby, washing breakfast dishes, dusting, wiping things like tables and desks, and counters in workspace, assisting guests with luggage, and assisting guests with sales from lobby store. Schedule: 35 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00am to 2:00pm or 10:00am to 5:00pm. Shift hours may vary. Please see job description for additional information.

Job Classification:

39-6011.00 - Baggage Porters and Bellhops

Job Requirements

Experience Required:

No

Special Requirements:

No experience required.

Number of Hours Per Week:

35

Work Schedule (Start/End time):

7:00 A.M. - 2:00 P.M.

Employer Information

Company Name:

Lark Hospitality LLC

Location:

Portsmouth, NH 03801

Worksite

Address:

32 Dodge Street, New Shoreham, RI 02807

Job Order Details

ETA Case Number:

H-400-26001-524569

Multiple Worksites:

Yes

Additional Wage Information:

Wage: $19.43 - $21.50 per hour, paid weekly. Please see job description for additional information.

Date Posted:

2/4/2026

Piece Rate Offer

$0.00

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