SeasonalJobs.dol.gov

Job Description

Full Time:

Yes

Number of Workers Requested:

4

Job Duties:

The Guest Service Agent is a key member of the Guest Services team, responsible for ensuring guests have a positive experience during their stay. Under the direction of the Front Office Manager, the Guest Service Agent performs the following duties: -Greet guests warmly upon arrival, provide check-in/check-out services, and process guest reservations. -Handle guest inquiries and requests, providing accurate information or directing them to the appropriate department. -Maintain a cash drawer throughout the shift, process payments, and issue receipts. -Monitor room availability, update guest records, and coordinate with housekeeping and maintenance for room readiness. -Respond to guest complaints or concerns professionally, resolving issues to ensure guest satisfaction. -Maintain accurate records of guest transactions, including room charges, fees, and incidentals. -Answer phone calls and emails in a professional manner, assisting guests with booking inquiries and general questions. -Ensure compliance with hotel policies and procedures, including safety protocols and guest security. No experience/education. See attached addendum

Job Classification:

43-4081.00 - Hotel, Motel, and Resort Desk Clerks

Job Requirements

Experience Required:

No

Special Requirements:

Lift/carry up to 40 pounds. Experience in guest services, preferably in a hotel setting. Exceptional interpersonal skills with a strong focus on customer service. Strong communication, problem-solving, and time management abilities. Detail-oriented with the ability to multitask effectively. Ability to work a variety of shifts, including weekends and holidays. Familiarity with the hotel industry and front desk operations. Proficiency in Microsoft Office and internet applications. High school diploma or equivalent required; Must be able to speak, read, write, and understand the primary language used in the workplace.

Number of Hours Per Week:

35

Work Schedule (Start/End time):

7:00 A.M. - 3:00 P.M.

Employer Information

Company Name:

On Trading Corporation

Location:

Kill Devil Hills, NC 27948

Worksite

Address:

405 S Virginia Dare Trail, Kill Devil Hills, NC 27948

Job Order Details

ETA Case Number:

H-400-26003-531735

Multiple Worksites:

No

Additional Wage Information:

Character limit: overtime is not guaranteed but if worked rate is paid at time and a half per hr above 40 hours per week

Date Posted:

1/16/2026

Piece Rate Offer

$0.00

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